Technical Issues of UnlockGo

The Apple Activation Lock has been designed so that only the original iCloud owner is able to unlock the account using the right ID and password. If you ever lose your device or if it is stolen, Apple’s Activation Lock prevents other people from using your phone. There are countless second-hand iPhone devices on the market that are locked with the iCloud Activation Lock. If you can prove that the phone is indeed yours, then Apple will unlock iCloud for you. The iCloud Activation status can also be altered by third-party service providers. We are one of the few software providers who can legitimately remove the iCloud Activation Lock for you, but it is your responsibility to utilize the software sensibly.

With the free trial, you can try out the process to make sure that the software is compatible with your device. The full version allows you to remove the Activation Lock from your phone in just a few clicks.

All of the data on your device will be erased when removing the screen lock.

It is normal for the progress bar to remain at the same point for some time. Please be patient, ensure your device remains connected and wait for the process to be completed. If the progress bar freezes for more than 30 minutes, close UnlockGo and make sure your internet connection is stable by visiting apple.com, then begin the repair process once more.
You can submit a support ticket if the problem is still not resolved at: [email protected]. One of our customer support representatives will do what they can to help you.

1. On the firmware download screen, click the ‘Browse’ button, then delete the previous UnlockGo firmware download.
2. Ensure that there is enough storage space on the disk where you wish to download the firmware.
3. Make sure you have a stable internet connection.
4. It is advisable to download the firmware via UnlockGo, rather than downloading from another website.

1. Ensure that the most recent version of iTunes is installed on your computer.
2. Ensure that there is enough storage space on your computer.
3. Make sure your internet connection is stable.
4. Attempt to connect your device to a different USB port on your computer using an original Apple USB cable.
5. Before disconnecting your device from your computer, turn your device on again.

In the unlikely event that UnlockGo is unable to bypass the activation lock, restart the software and run through the process again. Please contact us at [email protected] if the issue is not resolved after reattempting the process, and one of our customer support representatives will do their best to help you.

After using UnlockGo to bypass the iCloud Activation Lock, please do not set the screen password. Once you set the screen password, the device will restart, so that the iCloud lock will be activated again. Of course, you can use UnlockGo to remove the activation lock again. Only iPhone 8 has this situation.

Use checkra1n to jailbreak iPhone 8, 8 plus and iPhone X. It should be noted that if the Checkra1n “start” button is gray, you need to click the “Options” button, and then check "Allow untested iOS/iPadOS/tvOS versions" and "Skip A11 BPR check" two options. Learn details>>

If you always fail to bypass MDM, please check as follows:

1. Please make sure “Find My iPhone” is turned off.
2. Please make sure your device iOS is 10.0 or later.
3. Please go back to the MDM login interface, and then use UnlockGo to try again.

After you've removed MDM lock, you'd better not try to restore your iOS devices to factory settings or update their iOS system. Otherwise, your devices would be locked again.

1. Most computers use F12 to enter the BIOS settings, but because different brands of computers have different shortcut keys, you can check the shortcut keys of your computer here.
2. Maybe your computer is set to secure boot. If you see an error message such as "Secure Boot Failed", you need to enter the BIOS settings and disable secure boot.

There are some things you can do to increase the removal success rate.
1-When the program prompts to disconnect and reconnect your device, immediately disconnect and reconnect your iOS device when the white Apple logo appears on the phone. Otherwise, the jailbreak may fail.

2-If the program gets stuck during the jailbreaking or removal process, or if you keep failing to jailbreak or remove iCloud Activation Lock, please locate “Help” - “CleanUUID” in the menu bar and try again.

If you fail to remove iCloud Activation Lock after trying the above method, please follow the steps below to try again.

• Flash your device and install the latest iOS 16 version, or erase all content and settings from your iOS device.
• Navigate to “Help” - “CleanUUID” in the menu bar.

3-It’s highly recommended that you connect your iOS device to the computer with a lightning to USB cable.