Technical Issues of UnlockGo - Windows Password Recovery

a. If it is unable to enter the PE environment, the computer black screen. Then please run it on another computer and try it out to rule out the problem of the PE environment. If the same is true on other computers, please re-burn the USB.

b. If you can enter PE, but after entering, it has always been a blue desktop but there is nothing, please wait a moment, it may be due to the hardware configuration of the computer, which will cause the software to start slowly.

First confirm whether it is a USB problem. You can first insert the USB into another computer to see if it can enter the PE system. If it is confirmed that the USB is OK, try to set the boot method in the Bios of this computer to UEFI.

Refer: https://www.dell.com/support/kbdoc/en-ws/000151899/no-boot-device-found-when-you-change-the-boot-sequence-to-legacy-mode & https://www.tonymacx86.com/threads/dell-inspiron-one-2330.280185/

a. Set Legacy support to enable.

b. After saving, restart and try the U disk startup shortcut key to see if the USB can be recognized.

Refer: https://support.hp.com/lv-en/document/c04784866

a. It may be because of the BIOS problem that the settings cannot be remembered after the power is turned off and restarted, so that the hardware will be detected every time it is restarted, and it may be able to run normally only after several restarts. According to what is said in this article, then use the shortcut key selection method to manually select the U disk to start, instead of using the method of adjusting the startup items.

Refer: https://support.microsoft.com/en-us/surface/boot-surface-from-a-usb-device-fe7a7323-8d1d-823d-be17-9aec89c4f9f5

b. Security->Change configuration-None

The main purpose of this step is to open support for third-party PE startup. After configuring this step, restart and try to see if you can enter. If it still doesn't work, go to the next step.

Refer: https://support.microsoft.com/zh-cn/surface/%E5%A6%82%E4%BD%95%E4%BD%BF%E7%94%A8-surface-uefi-df2c8942-dfa0-859d-4394-95f45eb1c3f9

c. Security->close "Secure Boot", "Boot Configuration", "Boot sequence" and "configuration lock"

The main purpose of this step is to close safe mode, because safe mode will prevent loading unauthenticated loaders and drivers.

Refer: https://support.microsoft.com/zh-cn/surface/%E5%A6%82%E4%BD%95%E5%9C%A8-surface-%E8%AE%BE%E5%A4%87%E4%B8%8A%E4%BD%BF%E7%94%A8-bios-uefi-0f5953d2-befa-3617-a0e5-9735945af774

You can use Windows Startup Repair to solve login screen missing issue

Step 1: First ensure your computer is off and press Power Button to start it, then hold the power button down until computer shuts down automatically around 5 seconds.

Step 2: And then repeat this more than 2 times until you can see the Preparing Automatic Repair on your screen.

Step 3: Then you can click Advanced Options, and you will see the system brings up the Windows Recovery Environment (RE) Screen.

Step 4: On the screen, click Troubleshoot > Advanced Options > Startup Repair.

It will fix your login screen issues, you can restart your computer and see the login screen shows up.

This may be because his computer is too new. In order to protect data, some new computers have bitlocker enabled by default. We cannot read the information in the hard disk, and we can no longer use our software. Regarding the issue of bitlocker, you can refer to this article. But this method will result in data loss.

Please follow the steps below to unlock the BIOS, and then use the USB to boot.

Step 1: F2 to enter the BIOS, click Unlock to display the following interface, record the System Number.

Step 2: Visit https://bios-pw.org/ and enter the serial number of the computer to obtain the password to unlock the BIOS.

Step 3: Click Security under BIOS settings, and then click System Password to set a temporary password.

Step 4: After the laptop restarts, enter the Dell from serial number obtained in the second step into the password box, click Ctrl+Enter, and then re-enter the BIOS. You can click Restore Settings to reset or change the Admin Password yourself.

At this point, the BIOS has been unlocked.

At this point, the BIOS has been unlocked.

If you start our software and find that the system cannot be scanned. You can try this additional step: Click Security under BIOS settings, then find HDD Password or M.2 Password, set the password to empty, save and restart.

Set the boot mode to UEFI, then you can recognize USB flash drive, please refer to this official article to change boot mode to UEFI: https://support.microsoft.com/en-au/surface/boot-surface-from-a-usb-device-fe7a7323-8d1d-823d-be17-9aec89c4f9f5