Click the green link "try this way" on the screen of UnlockGo (Android). Note that Samsung can not enter the Diagnostics menu if you enter emergency dial via the Power off menu. If you are still unable to access the Emergency dial and Diagnostics menu, please feel free to contact the supporting team.

Step 1: Instead of open browser through YouTube, you could enter via Google maps. Please back to the interface on the UnlockGo where you select the OS Version, choose “Android 7” and click Next.

Step 2: After receiving the notification, follow the instruction to open browser through Google maps. If you have any questions, the video tutorial might help you a lot.

Step 3: Once you opened browser, click the arrow button at the lower left corner to return to the page for selecting an Android version. Select “Android 5/8” and continue with the steps after entering the browser.

Step 1: Please restart your device and set the language to English.

Step 2: Once you reach the page of Google verification, connect your device with PC. Launch UnlockGo (Android) and click on “Remove Google Lock (FRP)”.

Step 3: Following the on-screen instruction, check whether the Google Assistant could be used. If the microphone with the upper right corner is colorful, the Google Assistant can be used normally.

Step 4: When you use the Google Assistant first time, you will get the pop-up notice as below. Tap on “GOT IT” to continue.

Press the "SETTINGS" button, turn on "Allow from this source", then finish the installation process.

Step 1: Back up your device data.

Step 2: Factory reset the device or you could perform it with the function of “Unlock Screen Lock” on UnlockGo (Android).

Step 3: After that, remove Google lock (FRP) again with the instructions on the screen.

When the error message appeared, please follow the steps and our video guide to bypass it.

Step 1: Factory reset your Samsung device with error. You could perform hard reset through key combinations or the feature of “Unlock Screen Lock” on UnlockGo (Android).

Step 3: Re-operate the FRP bypass process with UnlockGo (Android) and sign into your Samsung account.

Note: Make sure you have uploaded the App to Samsung Cloud from another Samsung device.

Step 4 : Allow Universal switch on your locked Samsung.

Step 5: Restore data from Samsung Cloud. When you reach the restore step, tap on “Restore data” and hit the Accessibility button in the lower right corner immediately. In this step, we highly suggest you follow the video guide, you might need to try a couple of times. If it asks for Samsung Cloud update, here you don’t need to press on Update option. Just tap on the arrow button in the lower left corner to return to the previous step, and try it again.

Step 1: Back up your device data because this method will erase all your data on the device.

Step 2: Factory reset the device or you could perform it with the function of “Unlock Screen Lock” on UnlockGo (Android).

Step 3: After that, remove Google lock (FRP) again with the instructions on the screen.