Apple has released the latest feature on iOS 18 called Genmoji, which has brought an uproar in the Apple community. It is an innovative feature that provides a creative way of communicating with other people through messages. However, like other newly released features, you are prone to face the “Genmoji not working” problem.
These problems can be due to random glitches and system crashes, disrupting the overall experience. It becomes necessary to deal with this issue to ensure a smoother and more enjoyable experience on iOS phones. To fix this issue, read through this article as we explore the “why is Genmoji not working” issue, how to fix it, and more.
Part 1: Where is Genmoji on iOS 18?
As mentioned, one of Apple’s latest AI technologies is Genmoji, unveiled at WWDC 2024 as one of the most innovative built-in features of iOS 18. Moreover, as the name suggests, it generates custom emojis using a unique set of AI abilities. Using this feature, users can make different expressions of emojis with various tones and accessories.
Furthermore, this feature can be used on the iMessage, Mail, WhatsApp, and Notes app. You can even share Genmoji with your friends and family via messages, email, and various social media platforms. So, before we start discussing why your Genmoji iOS 18 is not working, let’s learn how to use them on iOS 18 using the following steps:
Step 1 Head to the desired message app (iMessage) on your iOS 18 and tap the “Text Message” box to reveal the keyboard. From here, choose the “Emoji” icon and press the “Genmoji” icon next to the “Describe an Emoji” search bar.
Step 2 Now, a new keyboard interface will open on your iOS screen with the name “New Genmoji Beta.” Afterward, write any prompt in the “Describe a Genmoji” text box and let the AI process it to generate various emojis.
Step 3 Now, scroll through the generated emojis and choose the desired one you want to use by tapping the “Add” button at the top right.
Part 2: Why is Genmoji Not Working?
The latest emoji app has been the talk of iOS users as it freely creates any emoji you want in various themes and styles. However, you may encounter the “Genmoji not working” problem, which can happen due to multiple reasons. Thus, let us guide you with some potential reasons so that you know how to fix them.
- Permission Issues: Before you initiate the feature on your messaging app, it asks you for the necessary permissions. Therefore, check the configured settings to ensure you have given it all the specific permissions before using it.
- Incompatible iOS Device: As discussed, Genmoji is only compatible with the latest iOS devices, like iPhone 15 and 16. In addition, you need to install the iOS 18 latest version to use this feature.
- Device Bugs or Virus Attack: Bugs are a common issue that might be causing the “Genmoji not showing” problem on your phone. If you experience a virus infestation that causes random glitches, try troubleshooting.
- Installation Problem: To use the latest Genmoji feature, users need to install the latest iOS 18 version correctly. Any type of incorrect or half-heart installation can cause the feature not to work.
- App Crash: Sometimes, due to certain conflicts in your app or system processes, Genmoji might crash. That is why it is important that you keep an eye on such types of problems.
Part 3: How to Fix Genmoji Not Working Issue?
Now, after understanding the major reasons why Genmoji is not working, let’s look at the following fixes to resolve these problems.
1. Update to the Latest Version
As mentioned, the Genmoji feature is only available in the iOS 18 updated version. That is why the first step to fixing the “Genmoji iOS 18 not working” problem is updating your iPhone device. Moreover, the updated version helps resolve any unresolved bugs or system errors and provides you with proper system functionality. Now, follow the steps given below to learn how to update iOS to the latest version:
Step 1 Go to your device’s “Settings” app to access the various options. Next, choose the “General” option and tap the “Software Update” option to reveal the various iOS updates.
Step 2 After that, tap the “Beta Updates” option to open the available updates on the next screen. From here, select the “iOS 18 Developer Beta” option and hit the “Update Now” button after selecting this option.
2. Reboot Your iPhone
A simple yet effective fix to resolve the “Genmoji not working” issue is rebooting the iPhone. It will resolve the pending system conflicts and clear out temporary glitches in your iOS system. Additionally, it may increase the phone’s performance, and your Genmoji feature won’t glitch or freeze randomly. To do so, we have provided you with instructions on how to reboot your iPhone in the following section:
Instructions: Hold down the “Power” and “Volume Up” buttons until the lock screen appears. After that, slide the “Slide to Power Off” button to power off the phone and hold the “Power” button to restart it again.
3. Add English (US) and Emoji Keyboard
The Genmoji app relies on specific settings to function properly, such as the US language and an emoji keyboard requirement. Therefore, to ensure that you can properly utilize this feature to communicate with your friends, set the right configured settings. Hence, learn how to do that by following the given instructions and seamlessly generating emojis:
Step 1 Within the “General” settings, scroll down to tap the “Keyboard” option and hit the “Keyboards” option to head to the next screen.
Step 2 From here, if you don’t see the English (US) and emoji on your keyboard settings, press the “Add New Keyboard” option to add both of them.
4. Change Region to US
Apple has only introduced its newly released Genmoji feature in the United States and other countries like Australia, Canada, Ireland, New Zealand, South Africa, and the United Kingdom. Therefore, even after updating your iOS system, you face the “Genmoji not showing” problem, so changing the region to the US can help resolve the issue. Thus, let’s dive into the comprehensive instructions given below:
Instructions: From the “General” settings, tap the “Language & Region” option, and in the new screen, press the “Region” to add “United States” as your region.
5. Fix the iOS System with a Third-Party App
If none of the above-discussed fixes work, you can draw your attention to an effective third-party repair software. iToolab FixGo is an exceptional repair software that can seamlessly fix more than 200 iOS issues, including “Genmoji not working.” Moreover, it can repair any model of iPhone, iPad, and even Apple TV devices with one click of a button.
This software goes through every scenario your devices might be facing and seamlessly resolves them within seconds. Furthermore, the availability of standard repair mode ensures no data is lost during the repair process. It can even convert your iOS version to the previous one while keeping your data safe and secure. Also, even if your device is jailbroken, it easily restores it to a non-jailbreak state.
- Downgrade any iOS version without jailbreaking your iPhones or iTunes.
- Factory resets your iOS devices without entering the Apple passcode.
- Allows you to easily enter and exit recovery mode when iOS gets stuck.
Moving forward, let’s wrap our minds around the following steps, which will guide you on how to fix the iOS system with ease.
Step 1 Install the Software and Access the Standard Mode
Download and install iToolab FixGo software on your Windows PC or MacBook and launch it to access the main interface. Now, from here, choose the “Fix iOS System – Standard Mode” option to get started.
Step 2 Connect Your Device and Start Fixing the Issue
Afterward, connect your iOS device to your computer by using the official Apple-certified USB cable and hit the “Fix Now” button to let the software process your phone.
Step 3 Select or Download the Firmware Package
Once that’s done, it will lead to a “Download Firmware” screen where you have to choose the required iOS version. Now, click the “Download” button under the “Save Path” section or press the “Change” to change the download location. Using these methods, you can add the firmware of the previous version of iOS 18 on which you were not facing the “Genmoji not showing” problem.
Step 4 Initiate the Genmoji Repair Process
Once the required iOS 18 firmware is downloaded, hit the “Repair Now” button to start the repair process and check if the problem is resolved after it is completed.
Part 4: FAQs about Genmoji
Q1. Where is Genmoji available?
Users can find the Genmoji feature on their iOS devices with the latest iOS 18.2 beta update. By updating your iOS, you can attain the exceptional iOS built-in emoji-creation feature. However, this feature is only available in the United States and nearby areas. So, if you wonder why my Genmoji is not working, it’s because it is not available in that region yet.
Q2. What devices are compatible with Genmoji?
It is compatible with iPhone 15 Pro, Pro Max, and the entire 16 lineups. Any other iPhone series is not compatible with this feature. So, you can only update these phones to the latest iOS 18.2 and get your hands on these amazing custom-creating emojis.
Conclusion
To conclude this article, we learned that with the newly released iOS built-in feature, users might face the “Genmoji not working” issue. Therefore, to resolve this issue, we first looked at the various reasons why it is happening. Next, we looked at the multiple fixes that can help resolve the issue as the fixes each deal with different reasons.
One of the best repair solutions we would recommend is using the iToolab FixGo, which single-handedly deals with over 200 iOS system problems. You can downgrade the iOS device to its previous iOS 18 version to resolve the relevant issue.
