When you’re trying to update your iPhone and it gets stuck on the “Preparing Update” part of the update, this guide will show you what to do.
The solutions outlined below are meant to help you out of this problem and enable you to easily update your device. More importantly, they work and have worked for most of our users.
Let’s get started with what this message means and why your update process seems stuck.
What Is The Meaning of iPhone Stuck on Preparing Update?
When you go to Settings > General > Software Update and click “Download and Install” to begin the installation process, there are certain things that Apple will need to do to get the device ready for the new version of iOS 15.
This is why you may see the “Preparing Update” screen. But when you get stuck on this page, it may be because the update package that you are trying to download may not meet the required standards for one reason or another and you may need to start the process all over again.
Why Your iPhone Stuck on Preparing Update?
There are several reasons why your device may be stuck on “Preparing Update”. The following are the most common:
One of the major causes of this issue is an error with the Apple Servers which store and distribute the iOS 15 update for all iOS devices. Sometimes, these servers can fail, especially when too many iOS device owners request the update all at the same time.
Sometimes, the activation and update roll-out servers can fail in certain regions, causing massive delays and errors such as this one. Therefore, if you repeatedly get this message when trying to update your iPhone, you should try again a few hours or even a few days later.
If it persists, then the solutions in this article may prove helpful to you.
Software or Hardware Problem
Software or hardware problems are another major cause of this issue since they can effectively interrupt the update process. This is the most common cause of this issue which is why the following solutions are all designed to help you overcome some of the software and hardware problems that could be causing the interruption.
How to Fix iPhone Stuck on Preparing Update?
1. Force Quit Settings App
It is quite possible that the Settings app may not be working properly. Therefore, the first thing you want to do whenever you experience problems updating the device is to force quit the Settings app.
For devices with a Home button, double-tap on the home button to bring up the apps running in the background. Find the Settings app from this list and swipe it up and off the screen to force quit the settings app.
For devices with Face ID, you just need to swipe up from the bottom of the screen and pause in the middle to bring up the apps running in the background. Then, simply swipe up on the Settings app to force close it.
2. Make Sure You’re Connected to a Strong Wi-Fi Network
If the Wi-Fi network you are using is not strong and stable, you may have problems updating the device. Begin by going to Settings > Wi-Fi to make sure that you are connected to a Wi-Fi network.
It is also important to note that an iOS update cannot be completed using a Cellular Data network. So, if you were using Cellular data, connect to a stable Wi-Fi network, and try again.
3. Delete the Update in iPhone Storage
One of the other great ways to jump-start the update process if it seems stuck is to delete the update in iPhone Storage and then try updating the device again. This can be particularly helpful if the update is corrupt or damaged in some way.
To delete the update, go to Settings > General > iPhone Storage, select the update, and then tap “Delete Update” delete it.
Once it is deleted, go to Settings > General > Software Update to download and install the update again.
4. Hard Restart iPhone
This is a particularly helpful solution when the device is experiencing a software crash that could have froze the iPhone, preventing it from updating properly. Here’s how to Hard Restart iPhone:
iPhone X: Press the Volume up button, press the Volume down button and then press and hold the Side Button. Keep pressing the Side button until the Apple Logo appears.
iPhone 7 and 8: Press and hold both the Power button and the Volume Down Button. Keep pressing both buttons until the Apple Logo appears on the screen.
iPhone SE and earlier: Press and hold both the Home and the Power button. Continue to hold both buttons until the Apple Logo appears on the screen.
Once the device restarts, go back to Settings > General > Software Update to try updating the device again.
5. Put Your iPhone in DFU Mode
If everything you try doesn’t work, then it is time to consider Put Your iPhone in DFU Mode, A DFU restore will be helpful because it can erase and reload some aspects of the device’s hardware and software.
When restoring the device in DFU mode, iTunes or Finder will install the latest version of iOS 15 automatically, thereby fixing the problem.
Use FixGo to Fix iPhone Stuck on Preparing Update
If a hard reset doesn’t work to fix the problem, then it is possible that the software issue could be much more serious. iToolab FixGo is designed to fix common system issues such as iPhone stuck on the Apple logo, black screen, stuck during the update, and more. It is one of the most effective ways to repair software issues and it can be used to fix more than 200 iOS issues on the device. including a device stuck on “Preparing Update”.
Download and install FixGo on to your computer and then follow these simple steps to fix the device:
Step 1: Run FixGo and in the main window, select “Standard Mode” to begin the repair process. Connect the iPhone to the computer using USB cables and then click “Fix Now”.
Step 2: The next step is to download the firmware needed to fix the device. Simply click “Download” and FixGo will begin downloading the required package.
Step 3: When the download is complete, click “Repair Now” and FixGo will immediately begin repairing the device. The device will restart when the process is complete.
For a variety of reasons, your iPhone may get stuck on the screen preparing to update. However, the several ways above can solve this problem. After you resolve the issue with one of the methods above, your iPhone will be able to download and install the update without problems. Plus, you can use iToolab FixGo, which can easily repair iPhone stuck issues with just a few clicks without data loss.