WhatsApp Keeps Crashing? Here’s How to Fix It on Android & iPhone

Mobile applications sometimes stop working without any reason and close on their own. While this issue happens with different apps, it can affect messaging applications. It is a serious problem, mainly when you are talking to someone about something important, and the app crashes. Users can face this issue when an app does not have enough space to run or due to other temporary errors.

So, this guide will explain why WhatsApp keeps crashing and what are the solutions to this. We will list common reasons and explain their way out for Android and iOS phones. In addition to that, you will also learn about a migration and backup tool to ensure your messaging data remains safe.

Part 1. 7 Reasons Why My WhatsApp Keeps Crashing

As said above, your apps can crash for various reasons and errors. To discuss it in detail, the following reasons explain why “my WhatsApp keeps crashing”:

1. Storage issues: Every app requires free memory and storage to function properly. So, messaging apps may stop working or close unexpectedly when your device runs out of space.
2. Outdated App: The applications on your phone can stop working if you don’t update them. In addition to the apps, it can also occur when there are pending system updates that need installation.
3. Compatibility issues: Some applications are designed for newer operating systems and may not work well on older devices. As a result, your applications may crash if your phone is too old or does not support the latest version.
4. Device issues: When the problem is not with WhatsApp, you should get your phone checked for issues. That’s because overheating or battery problems can cause apps to close automatically.
5. Bugs: These are minor errors that can cause an app to crash or fail to open at all. Your app may face these bugs if the newly installed update is not optimized from the developers’ end.
6. Corrupted Data or Cache: Most apps store temporary data to help load it faster and perform tasks better. However, it can cause problems with the proper functioning of applications when new data conflicts with existing ones.
7. Network issues: A weak or unstable internet connection can cause the app to crash. If the app cannot load messages properly due to slow or interrupted internet, it may close unexpectedly.

Part 2. 9 Fixes for WhatsApp Keeps Crashing

Upon learning about the reasons behind the crashing problems with the messaging app, let’s now see their solutions. For each reason discussed above, here are the top solutions that resolve WhatsApp crashing on iPhone and Android phones:

1. Restart Your Device

This is a basic yet very effective solution to such problems and resolves glitches in your phone. It refreshes your system by clearing temporary glitches and stopping any background processes. So, if your WhatsApp keeps crashing, you should try to resolve the problem by restarting your phone.

2. Check Your Internet Connection

So, you should check your Wi-Fi or mobile data connection if your messages are not loading or WhatsApp keeps crashing on Android. When there is an internet problem, the Wi-Fi icon will show an exclamation sign with it.

When these signs appear, either change to a different network or switch between the airplane mode to see if it resolves the problem. In case the internet issue remains the same, you should contact your internet service provider.

3. Check for Device Updates

As discussed in the above reason, outdated phone software can cause issues with newer applications on your phone. So, you can ensure your device runs smoothly and supports the latest app versions by installing the software updates on a priority basis. Other than that, these updates also introduce new features in your phone. You can resolve the WhatsApp keeps crashing on iPhone problem by updating your phone through these steps:

For Android

Instructions. Inaugurate the process by going to your device’s settings and accessing the “Software Update” section. Afterward, tap the “Download and Install” option to see the available software updates. Once you see an available update, press the “Download” button to start the installation process.

For iPhone

Instructions. Access the “Settings” app and go to the “General” section from there. Afterward, tap the “Software Update” option and let the system detect if a newer version is available. Then, press the “Update Now” button to download the latest software version.

4. Check for WhatsApp Updates

In addition to updating your system’s software, another solution is to install the latest version of the messaging app. This method can resolve the bugs and other problems that arise from the developers’ side. Mobile application developers regularly release updates to fix issues with the app and introduce new features. So, you can try this method to resolve the WhatsApp keeps crashing Samsung and iPhone problem with these steps:

For Android

Instructions. Go to “Play Store” on your phone and press the “Profile” icon to update the messaging app. Afterward, select the “Manage Apps and Devices” option to see all applications on your phone. Finally, locate “WhatsApp” from the given options and tap the “Update” button beside it.

For iPhone

Instructions. Start by going to the “App Store” and accessing the “Seach” section. Here, search for “WhatsApp” and tap on it from the results. In the end, press the “Update” button to start the installation process.

5. Clear Cache

As applications store temporary data in the form of cache, it can conflict with new files and you face the WhatsApp keeps crashing on Android problem. That’s why it is also important to regularly delete these files, as it helps the app run in a better way. Since this method only works on Android phones, you can follow these instructions to perform it:

Instructions. Tap and hold on to the messaging app until a small menu pops up. From this menu, tap the “Info” icon and then go to the “Storage” section. Once there, press the “Clear Cache” button to complete the process.

6. Free Up Memory

Apart from the above solutions, the problem can happen when your phone is overloaded with multiple tasks. It can slow down your device and cause applications to crash while you are using them. That’s why you should close any unused apps to free up memory and processing power. While it is pretty simple, you can follow these steps to resolve the WhatsApp keeps crashing problem:

For Android

Instructions. Upon launching the messaging app, swipe up from the bottom of the screen to see all apps running in the background. Here, simply press the “Close All” button or swipe up on the messaging app to clear it from the recent section.

For iPhone

Instructions. When the app starts creating the problem, swipe up from the bottom of the screen. Once all the recent apps appear on the screen, start swiping up on them to close them.

7. Uninstall Unnecessary Apps

When the above fixes don’t resolve the problem, you should try to free some space on your phone. That’s because some applications may not work properly if your phone is low on storage, as they need free space to store new files. To learn how you can resolve the WhatsApp keeps crashing Android and iOS problem, follow these instructions:

For Android

Instructions. Tap and hold on to the application that you want to uninstall. When the options appear, tap the “Uninstall” and then the “Ok” button from the confirmation screen to complete the process.

For iPhone

Step 1 Upon accessing the “Settings” app on your phone, go to the “General” section. Once there, you need to access the “iPhone Storage” option to manage and delete unnecessary applications.

Step 2 When you see all applications on the new screen, select the one you want to uninstall. Afterward, use the “Offload App” option if you want to keep its data or press the “Delete App” button to uninstall it completely.

8. Free Up Storage on WhatsApp

Many times, the messaging app stores a lot of media files and other data, which causes it to crash. So, you should regularly delete unrequired files and conversations to avoid facing WhatsApp keep crashing iPhone problems. In addition to that, doing so helps in organizing your chats and ensuring that critical data is easily accessible. You can find out the simple steps of doing so in the following sections:

For Android

Step 1 Start by launching WhatsApp and pressing the “Three Dots” to access the dropdown menu. Then, access the “Settings” option and from there, go to the “Storage and Data” section. Afterward, you need to tap on the “Manage Storage” option to start the cleaning process.

Step 2 In this step, tap on the chat from which you want to delete files. Once the media files load, select anything and press the “Delete” icon to permanently remove it.

For iPhone

Step 1 Repeat the process here by going to the “Settings” tab in the messaging app. Then, tap the “Storage and Data” section and follow up by selecting the “Manage Storage” option.

Step 2 Find the chat with unnecessary data and tap on it to access it. Finally, tap on the file that you no longer need and press the “Delete” button from the popup.

9. Uninstall and Reinstall WhatsApp

When all the above methods fail to solve this problem, you should delete the app and reinstall it as a final solution. Doing so removes any damaged data and installs a fresh version of the application. However, just make sure to back up your chats before uninstalling the messaging app so you don’t lose important messages. To solve the WhatsApp keeps crashing problem through this method, go through these steps:

For Android

Instructions. Find the messaging application and press on for a few seconds until a popup appears. From the popup, press the “Uninstall” option and confirm your selection by pressing the same button from the following popup. Here, you can enable the “Keep App Data” button to preserve your media files before deleting the app.

For iPhone

Instructions. Access the app on the home screen and press it for a few seconds to reveal a menu. Here, tap the “Remove App” option and follow up by selecting “Delete App” from the next popup. Afterward, confirm your selection by pressing the “Delete” button to remove the application from your phone.

Helpful Tip. Regularly Back Up WhatsApp to Keep Your Data Safe

Before you delete the application to solve the WhatsApp keeps crashing problem, make sure to back up its data. While the cloud backup option available within the app works fine, its slow speed and storage limitations make it unreliable. Hence, you need a solution that bypasses these restrictions to preserve your important data. The best option is to use iToolab WatsGo, as it allows users to store their data locally.

With this advanced tool, you can quickly backup and restore your messaging application’s data without any cloud service. Since it allows transfer through a wired connection, you don’t have to worry about losing your data to hijackers. Similarly, the speed of transfer is highly quick as the connection uses USB cables.

Detailed Guide to Backup WhatsApp Data using iToolab WatsGo

Upon learning about the tool’s features and how it helps during the process of solving my WhatsApp keeps crashing problem, let’s see how it works. So, follow the detailed steps outlined below to learn how iToolab WatsGo backs up your data:

Step 1 Access the WhatsApp Backup Feature

Commence the backup process by launching WatsGo and connecting your phone to it using a USB cable. Afterward, choose the “WhatsApp Backup” option from the main screen to proceed ahead.

Step 2 Choose Your Device to Backup

When the tool displays your phone’s name on the screen, press the “Backup” option to start the backup process.

Step 3 Enable the Backup Encryption

While the above step concludes the process for iPhone users, Android devices need to follow an additional step. For that, follow the on-screen instructions in the given image to encrypt your data. Afterward, save the encryption key somewhere safe to verify the backup later on.

Conclusion

To sum up, mobile applications often crash when your device runs out of storage or due to various bugs. Users especially face this error where their WhatsApp keeps crashing during their conversations. The solution is easy and includes restarting the phone and clearing the cache of the app. Apart from that, you can also uninstall the social texting app and reinstall it to resolve the crashing problem.

However, it is suggested to use tools like iToolab WatsGo to back up your important data before uninstalling the application. That’s because it allows wired transfers to locally backup your data without any internet connection. Hence, the backup files are accessible easily, which makes it a useful tool against the cloud backup options.

iToolab WatsGo – Safely back up your WhatsApp data

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