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How to Fix “An Unauthorized Attempt to Factory Reset” Error


    I recently purchased a second-hand Samsung A21 and Upon opening the phone, I got the ‘welcome’ & language selection page. I then got a message: ‘An unauthorized attempt has been made to reset your device to factory default settings. Connect to a Wi-Fi or mobile network to verify your identity.’ Can anyone tell me what I can do to power up my device properly?

    An unauthorized attempt has been made to reset your device to factory default settings

    If you are also seeing the “an unauthorized attempt to factory reset” error message on Samsung tablet or smartphone, that means the Factory Reset Protection (FRP) has been triggered. So read this guide carefully. In this article, we are going to explain the possible reasons behind this unexpected error message and what you can do to troubleshoot the problem.

    Part 1. Why Did You Meet An Unauthorized Attempt to Factory Reset?

    Google FRP lock

    The “an unauthorized attempt to factory reset” error gets triggered when the user performs a factory reset but fails to verify his/her identity at the Google lock screen. Basically, when you reset an Android device, you have to authorize your identity by entering the same Google account credentials that were logged in on the device before you performed the reset, or the PIN code you set. This feature is known as FRP and was released by Google along with Android 5.1.

    Gmail password reset recently

    Another reason is that you had reset Google account password in less than 72 hours before factory reset.

    bypass an unauthorized attempt to factory reset error

    Those two will cause the “an unauthorized attempt to factory reset” error message.

    Part 2. Usual Solutions of Unauthorized Reset

    So, what you can do to resolve the issue of “an unauthorized attempt to factory reset” on your phone? Ideally, you should enter the Google account credentials to log into your device without any hassle.

    But, if you don’t remember these credentials, first option is to ask manufacturer support center, another option to resolve the issue would be to remove Google lock screen using FRP bypass tool (we’ll talk about it shortly).

    Moreover, if you purchased a second-hand smartphone, you can get in touch with its previous owner and ask them to disable factory reset protection remotely with their Google account. After that, you can simply set up a new Google account from scratch or log in with your own credentials to set up the device properly.

    Part 3. How to Bypass Samsung Unauthorized Factory Reset?

    Now, in case you don’t remember the Google account credentials or can’t contact the previous owner either, the only feasible solution would be to bypass Samsung unauthorized factory reset. To do this, we recommend using iToolab UnlockGo (Android).

    One of the popular reasons is that it can be used to bypass Google FRP protection on Samsung device from Android 5 to Android 13. Then you are allow to get whole access to your device immediately. So, here’s how you can use UnlockGo (Android) to bypass Google screen protection on your device.

    Video Tutorial: 3 MIN Bypass Any Samsung FRP Lock

    Step 1: Install and launch UnlockGo for Android on your computer and connect your smartphone using a USB cable. Then, select “Remove Google Lock (FRP)” on the home screen.

    select bypass FRP

    Step 2: In the next screen, select the All Android version function at the top. It will direct you to the detailed instruction.

    select bypass FRP on all Android versions

    Step 3: At this point, follow the instruction on the screen, UnlockGo (Android) will active “allow USB debugging” pop-up. Then, FRP lock will be removed in a few seconds.

    Bypass All Samsung FRP with or without emergency call secret code

    Some users report they can’t find the emergency call entrance, so UnlockGo (Android) provides alternative to fix it. Click the link “try this way” on screen.

    Step 4: When your device has been restarted, the full access is allowed when Samsung unauthorized factory reset has been bypassed.

    Bypass Samsung FRP

    Part 4. Can I Avoid An Unauthorized Attempt to Factory Reset?

    In case you want to avoid all this hassle in the near future, it would be better to remember a few tricks and follow them strictly all the time.

    1. Buy Android Devices from Authorized Merchant

    Always make sure to purchase an Android device from an authorized dealer. There are many merchants who sell refurbished models as brand-new devices. Avoid falling victim to such merchants and always do your due diligence before buying an Android device.

    2. Disable factory reset protection

    You can also disable factory reset protection from the “Settings” menu if you want to avoid encountering the “an unauthorized attempt to factory reset” error in the future. This way even if you perform a factory reset, you won’t have to deal with Google FRP screen at all.

    Disable factory reset protection on Android 11

    3. Remove Google account

    Now, to be on the safe side, you may want to remove the Google account before you proceed with resetting the device. When the Google account is removed, your device won’t trigger the FRP screen and you’ll be able to log into the device easily.


    So, that’s how you can troubleshoot the “an unauthorized attempt to factory reset” error message on your Android device. Of course, encountering such an error can easily seem like a nightmare, especially if you have just bought the device from someone else. But, with tools like iToolab UnlockGo (Android), you can easily bypass the said error message and get access to your device right away.

    UnlockGo (Android)

    Android Lock Screen Remove Tool

    • Easy to operate and high success rate
    • Bypass factory reset protection on Samsung [Android 5-13]
    • Remove screen lock without any data loss on earlier Samsung
    • Bypass all Android lock screens, PIN, pattern, etc.
    • Compatible across over 15 Android brands
    for Windows 11/10/8/7
    for Mac 10.11 or later
    Home > Unlock Android > How to Fix “An Unauthorized Attempt to Factory Reset” Error
    Over 8 years of writing experience in the field of software and technology, especially focus on mobile devices data management. She always looks for the best solutions from Apple to Android.

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    • Avatar SameedAhmad says:

      Factory default settings many attempts

    • Avatar Cedreia Renee Jennings says:

      Thank you!!!!!!

    • Avatar Ryszard Kaczmarczyk says:

      I cannot install a tool because I can’t sign into the Galaxy tab S6 lite, the Google services agreement keeps looping, repeating the same page, even though I can sign into the email account and have the email password, page keeps resetting itself to the except service agreement page.

    • Avatar Hardev singh says:

      will I get data back if FRP is enabled and reset done by mistake…

      • Paul Jones Paul Jones says:

        Hi Hardev, if you have backed up your data to anywhere before resetting, then you can restore your data from backup. Otherwise, it may be not possible to recover your data.

    • Avatar Tashauna says:

      Device Owner has configured my device to be fully managed. has been blocked due to an unapproved reset attempt. I need help to stop resetting

      • Paul Jones Paul Jones says:

        Hi Tashauna, what’s your phone brand? When you see the “an unauthorized attempt” message, it means that you didn’t remove the Google account before you resetting the device. You need to enter the previous Google account information to access the device. iToolab UnlockGo (Android) can bypass Google account verification on Samsung, Xiaomi, Redmi, vivo and OPPO devices.

    • Avatar Lilian Kpokpori says:

      Device owner has configured my device to be fully managed.Device has been blocked due to unapproved reset I need a help to stop it from resetting

      • Paul Jones Paul Jones says:

        Hi Lilian, what’s your device brand? iToolab UnlockGo (Android) can bypass Google FRP lock on Samsung, Xiaomi, Redmi, vivo, OPPO and Motorola devices.